Bouncy Castle/Inflatable Hire. Terms & Conditions

Bouncy castles/Inflatables are strictly for Children/ Adult age or height specified. Any Child/Adult taller than the inside wall is not permitted to use the inflatable. Under no circumstances should adults enter onto the childrens inflatable/castles, unless it is to take a child off, as this may result in damage to the castle. If adults have used childrens inflatables/castles you will be charged for a safety test.

NO: signs to be glued, taped or hung on the bouncy castle/inflatable as this damages the artwork. No party poppers,silly string, glitter, confetti, ballon sequins, balloons, face paint, or other confetti/glitter like products to be used on the bouncy castle/inflatable or mats. Should we find anything upon collection you will be required to pay £50 for additional cleaning charges

Any damage will have to be paid for by the hirer named in our agreement, this could result in paying for a new castle / inflatable or repair costs also loss of earnings through not being able to hire to other customers. Deposits are non refundable. .

Deliveries and collections. All delivery and collection times are estimated and approximate, you must be flexible. Unless in a hall or venue where we try our best to arrive and collect at the agreed times, however sometimes delays happen such as traffic jams etc which are out of our control. You must be flexible.

Deliveries. You must have someone aged 18 or over in your property when we deliver the inflatable. If we don't get a response, we will go on to our next deliveries. This will result in loss of all monies paid.

We will decide where the castle/inflatable/equipment is to be sited.

If the booking is for a wedding venue, we will arrange a site visit a few weeks before the hire date, to make arrangements with the venue on access, times and where the castle/inflatable/equipment is to be sited and access to electricity. If we know the venue then we won't need to do a site visit. We charge an additional site visit fee of £50 of which will be added to your booking

Please note: We require 3 hours for set up of our White wedding carousel bouncy castle.

For Hall or venue hires. We ask for at least one hour either side, two hours is best allowing us to set up and pack away. (depending on the equipment hired) This gives us, and you plenty of time and can avoid complications such as getting stuck in traffic or the inflatable not being suitable for the venue, although this is very rare, as we know most venues and try to check on one's we don't, having said that, It is the hirer's responsibility to ensure the inflatable/bouncy castle is suitable, and that inflatables/bouncy castles are permitted in/on the premises. Should this not be the case upon delivery/we are refused entry, your booking will be cancelled with the loss of all monies paid.

We will not tolerate any form of abuse (be it verbal or physical) towards our staff, whether it's from the hirer or any other person, including caretakers/key holders of venues/halls. If this does happen/occur, we will leave with our equipment and your booking will be cancelled, with loss of all monies paid.

We may substitute a inflatable/castle for a alternative if the need arises, without contact.

For safety reasons children and pets must be kept clear of the area whilst we are loading and unloading the equipment from our van, and also kept clear of the area whilst we are setting up and packing away the inflatable.

You, the hirer are responsible for injury or damage occuring whilst the eqiupment is on hire to you. You are strongly advised to take out public liabliity insurance covering the use of the bouncy castle/inflatable whilst it is on hire to you.

Bookings. We now require a 50% deposit within 24 hours of booking or full payment if within 14 days of hire date. All deposits are non refundable. Should payment not be received within this time, your booking will be cancelled. If the balance is not received at least 14 days before hire date your booking will be cancelled, with loss of all monies paid. The cost of the hire covers a 6 hour maximum period, from the time of delivery.

If you have not measured your garden or other space correctly, or it is not suitable according to our terms, we will refuse to set up the inflatable/castle and you will lose all monies paid.

We will only set up inflatables/castles on clean flat grass outside or inside a hall or venue. We do not set up on stones, mud decking, gravel, paths, paving, concrete, tarmac, astro turf, artificial/false grass, in agricultural barns/sheds, faeces infected land or any other surface.

Cancelling a Booking. We require at least 6 weeks notice, as this will give us time to hire the unit out to someone else. All deposits are non refundable. Cancelling in less time than this will be charged at full payment.

For cancelled bookings within the 6 week period we will charge a admin fee from £12.00 to £25.00 depending on the amount of time spent on admin and site visits. All deposits are non refundable.

Payment with card if declined, will incurr a £12.00 fee.

We reserve the right to cancel your booking at any time. We will try to give as much notice as possible if this is the case.

Should you make a booking, and for any reason you have made an error, with the date or any other factor we will do our very best to help. If we are unable to help with the change, ie: we are fully booked on the new date/the date you should have booked we will refund in full less any card charges our card provider charges us for such transactions.

If we are unable to provide your delivery due to vehicle failure, illness or any other factor, (Excluding bad weather) we will inform you of this at the earliest possible opportunity and provide a full refund

In the event of bad weather: EG. High winds, gusts or heavy rain.

Should the Met office predict winds/gusts of 24mph or over or heavy rain, we will not put our inflatables/castles out as per HSE rulings. Safety must be our first priority.

If you cancel, or we cancel your booking due to bad weather, you will be offered one alternative date, which must be taken within 12 months from the original booking date, (Subject to the total hire cost having been paid at time of cancellation, If you have not paid in full your booking will be cancelled, with the loss of any monies paid) using the same castle/inflatable as per original booking, subject to availability. This applies to all bookings, including weddings. We do not refund

We don't want to disappoint anyone, but safety is and must be our priority. We watch the forecast closely in the days leading up to your hire date. A decision will be made regarding the forecast either the day before or on the hire date. We will not make a decision any sooner as the British weather is unpredictable and can change.

We would advise that you keep an eye on the forecast in the days leading up to the hire date, and maybe have a back up plan by hiring a hall, meaning your hire can go ahead regardless of the weather.

We need to be advised of any underground cable or pipes,drains where the castle is to be sited to prevent damage from our stakes.

We will not be held responsible for any damage caused either by ground stakes or bad access to the area required.

You must ensure there is adequate adult supervision, minimum 18 years at all times when the castle/inflatable is in use, the castle/inflatable cannot be left unattended at any time. Accidents, damage, theft & misuse are more likely to happen if unsupervised.

Shoes must be removed before using the castle/inflatable and socks must be kept on. Persons must be prevented from climbing up & hanging or sitting on walls and barriers. No food drink, glasses, belts badges jewellery pets face paint zips on clothing or any other sharp objects are to be taken onto the inflatable/castle that could cause damage to the inflatable/castle. Should we find any damage, you are liable for any costs incurred.

The inflatable is not to be used in dull light or darkness.

Any persons who have consumed alcohol or drugs are not to use the equipment.

The hirer is responsible for the safe keeping of the bouncy castle, and you will be charged for any damage caused to it and any items missing from it on its return.

Bouncy castles and other equipment returned in a dirty condition, will be subject to a cleaning charge. No children who have been face painted can use the castle/inflatable due to the make up staining the units.

All units, inflatables/castles are checked on delivery. The disclaimer must have be signed by the customer. Your signing is indicated acceptance of the castle being in good clean, working order/condition.

Extreme caution is to be taken with extension cables, and must be laid to avoid a tripping hazard. Do not use bouncy castle or inflatable in heavy rain or high winds .

If it has been raining and the bounce area is wet it will be slippery and must be wiped dry with a towel before use.

Do not allow overcrowding on the inflatable/castle. Keep persons using the castle/inflatable to the same size, and no more than is allowed, safety information and plenty of verbal safety advice is given on delivery. Do not allow persons near the blower and warn persons of anchor straps.

Medical conditions. Any person using the equipment with a history of back or neck problems, should not use the inflatable/castle or any other condition. Anyone with special needs may require additional supervision while using the equipment.

The Inflatable has been safely installed by our trained staff, under no circumstances is the inflatable or other equipment to be moved or tampered with. Moving the inflatable is likely to cause damage, and will likley to be unsafe to use. If the inflatable is moved by the customer this will result in a safety test being needed at a cost of £60.00. Which is to be paid by the customer. It will also invalidate our insurance cover.

You must leave the inflatables/bouncy castles inflated at all times. Do not switch the power off.

I have received verbal and written instructions on safe play for the inflatable/castle.

You agree to pay the full cost of your booking.

Insurance

You the hirer are responsible for injury or damage occurring whilst the equipment is on hire to you. You are strongly advised to take out public liability insurance covering the use of the equipment whilst it is on hire to you.

Our insurance covers us for failure of our equipment, and any accidents that could occur from this. We have five million pounds public liability insurance.

Should you require any documentation/forms completing from us, we need at least 14 days notice., We are unable to provide such documentation within 14 days before the hire date.